Privacy Policy

Effective Date: November 2025

1. Introduction

Transcribe AI (“we,” “our,” “the Service”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, display name
• Audio/Video Files: Files you upload for transcription
• Transcripts: Text generated from your audio/video files
• User Preferences: Language settings, export preferences

2.2 Automatically Collected Information

• Usage Data: Transcription minutes used, feature usage
• Technical Data: IP address, browser type, device information
• Cookies: Session identifiers for guest users
• Browser Fingerprint: For guest user tracking and abuse prevention

3. How We Use Your Information

We use your information to:

• Provide transcription services
• Manage user accounts and authentication
• Enforce usage limits and prevent abuse
• Improve service quality and features
• Send service-related communications
• Comply with legal obligations

4. Data Processing

4.1 Transcription Processing

Your audio/video files are:

• Transmitted securely for processing
• Stored temporarily during transcription
• Deleted according to your account tier’s retention policy

4.2 Translation Processing

When using translation features:

• Text is sent to our partners for translation
• No permanent copy is retained

5. Data Storage

5.1 Storage Locations

• Local Storage: Our server
• Cloudflare R2: Cloud storage

5.2 Data Retention

6. Data Sharing

Transcribe.audio uses trusted third-party service providers to operate, improve, and secure our platform. These third parties may process limited personal data on our behalf and only for the purposes described below, in accordance with applicable data protection laws.

Types of Third-Party Services We Use

We may share personal data with third-party providers in the following categories:

• Cloud Infrastructure & Storage Providers
  Used to securely store audio/video files, transcripts, and application data.
• AI & Speech-to-Text Processing Providers
  Used solely to convert audio or video content into text transcripts. Content is processed only for the purpose of providing transcription services and is not used to train public models unless explicitly stated otherwise.
• Payment & Billing Providers
  Used to process subscriptions, payments, and invoices. We do not store full payment card details on our servers.
• Authentication & Security Services
  Used to protect accounts, prevent abuse, and ensure platform security.
• Analytics & Performance Monitoring Tools
  Used to understand how users interact with the platform, improve performance, and detect errors. These services collect anonymized or aggregated data where possible.
• Email & Notification Services
  Used to send transactional emails such as account confirmations, password resets, and service-related notices.

Data Processing & Safeguards

Where applicable, data is processed under Data Processing Agreements (DPAs) and standard contractual clauses.afety.

Third-party providers act as data processors and process personal data only under our instructions.

We require all providers to implement appropriate technical and organizational security measures.

7. Security Measures

We implement security measures including:

• Secure file upload with validation
• Encrypted data transmission (HTTPS)
• Access controls and authentication
• Regular security updates
• Protected file storage directories

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your transcripts
• Opt-out of non-essential communications

9. Cookies and Tracking

9.1 Essential Cookies

• Session Cookies: Maintain user sessions

9.2 Tracking Prevention

We use browser fingerprinting for guests to:

• Enforce usage limits
• Prevent abuse and fraud
• Maintain service quality

10. Children’s Privacy

The Service is not intended for users under 13. We do not knowingly collect data from children.

11. International Data Transfers

Your data may be processed in countries with different privacy laws. We ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this policy periodically. Check the “Effective Date” for the latest version.

13. Contact Us

For privacy concerns or questions:

• Email: [email protected]